# Support Resources

### Support Channels

#### Help Resources

* Knowledge base
* Tutorial videos
* User guides
* Community forums

<figure><img src="/files/NDTZ7ynurSqHdq6QcvQV" alt=""><figcaption><p>Support Resources Overview</p></figcaption></figure>

### Support Access

#### Contact Methods

* Support tickets
* Live chat assistance
* Email support
* Community moderators

#### Response Times

* Priority levels
* Response guidelines
* Resolution targets
* Escalation procedures

<figure><img src="/files/PZ0ulgDV0XA1wsVWr5da" alt=""><figcaption><p>Support Access Process</p></figcaption></figure>

### Educational Resources

#### Learning Materials

* Platform guides
* Video tutorials
* Step-by-step instructions
* FAQ documentation

#### Training Resources

* User onboarding
* Feature guides
* Best practices
* System updates

This section ensures:

* Easy access to help
* Multiple support options
* Quick problem resolution
* Continuous learning


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.geniegenerate.com/en/genie-generate/faqs/support-resources.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.